Henrietta House

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Prices will be charged in GBP Full Rate Tue 26 Mar 2019 Wed 27 Mar 2019 Thu 28 Mar 2019 Fri 29 Mar 2019 Sat 30 Mar 2019 Sun 31 Mar 2019 Mon 01 Apr 2019 Tue 02 Apr 2019 Wed 03 Apr 2019 Thu 04 Apr 2019 Fri 05 Apr 2019 Sat 06 Apr 2019 Sun 07 Apr 2019 Mon 08 Apr 2019
Standard Rooms
Best Double
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Book £280 159 159 159 179 179 159 159 159 159 159 179 Sold Sold Sold
Large Double/Twin
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Book £230 144 144 144 164 164 144 144 144 144 144 164 Sold 144 144
Large Double
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Book £210 129 129 129 149 Sold 129 129 129 129 129 149 Sold 129 129
Medium Double/Twin
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Book £190 Sold 115 115 Sold Sold 115 115 115 Sold 115 Sold Sold Sold Sold
Small Double
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Book £160 101 101 101 Sold Sold 101 101 101 101 101 Sold Sold 101 101
Single
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Book £125 Sold Sold 91 Sold Sold 91 91 Sold Sold 91 111 Sold Sold Sold
Top Floor Suite
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Book £320 Sold 219 219 239 Sold 219 Sold 219 219 219 Sold Sold 219 219
Garden Rooms
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Book £280 205 205 205 225 Sold 205 Sold Sold 205 Sold Sold Sold 205 Sold
Move the mouse over the price for inclusions, occupancy and minimum stay

Property Information

Henrietta House
+44 1225 632632
33 Henrietta Street
Bath BA2 6LR
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Henrietta House

Originating from the 1780s, Henrietta House is a Georgian period townhouse set in the heart of Bath. It is a 10-minute walk from Bath Spa railway station. Free Wi-Fi is available to all guests.

All rooms are modern in design and individually styled with numerous antiques, furnishings and original artwork. Each has an en-suite bathroom.

A full breakfast, cooked to order, is included in the room price. Our bread and croissants are baked daily, and vegetarian options are also available. Our chef makes all of Henrietta House's preserves, coffee cakes and granola.

Henrietta House is within 5 minutes’ walk of Bath Abbey, the Roman Baths, Thermae Bath Spa, the Jane Austen Centre and the Holburne Museum of Art.

Although Henrietta Street is mostly a residential area, shops and restaurants can be found within a short walk.

We have off-street parking spaces available at £12 per day. (This must be pre-booked and confirmed by hotel.)

Should you need any further information or assistance with booking, please do get in touch.
reception@henriettahouse.co.uk
+44 (0)1225 632632
www.henriettahouse.co.uk/contact

Property Features

  1. Disabled Access Rooms
  2. WiFi Internet
  3. Guest Laundry (charges apply)
  4. TV Room
  5. Non-Smoking Property
  6. Street-Side Parking (Charges Apply)
  7. Internet Access
  8. Iron On Request

Accommodation Details

Henrietta House

Best Double

Best Double

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These elegant rooms all have wonderful Georgian architectural details,
original artwork, generous bathrooms & king sized double beds.

  • 1 King bed
  • Non-smoking
  1. Shower above bath
  2. Lift/Elevator Access
  3. Internet Access
  4. Heating
  5. Bath
  6. Tea/Coffee Maker
  7. Linen and Towels Provided
  8. Bathrobes Provided
  9. Housekeeping
  10. Flat Screen TV
  11. WIFI
  12. Room Safe
  13. Hairdryer
  14. Daily Room Service

Henrietta House

Large Double/Twin

Large Double/Twin

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Large Rooms:

Elegantly furnished with original artwork and high ceilings, these spacious rooms have king size beds. All have generous bathrooms, equipped with a shower over a full bath, hairdryer, quality toiletries and large towels. All come with a flat-screen TV and free WiFi.

A full breakfast, cooked to order, is included in the room price.

These rooms are located on the 1st and 2nd floor, accessible by elevator or stairs.

Some of our “Large” rooms can accommodate an extra bed, a child’s cot or be made up with twin beds. Please notify the hotel when booking if you require any of these as they are limited and subject to availability.

  • 1 King / Twin
  • Non-smoking
  1. Daily Room Service
  2. Bath
  3. Hairdryer
  4. Room Safe
  5. Heating
  6. Desk
  7. Linen and Towels Provided
  8. Cots Available
  9. Iron/Ironing board
  10. WIFI
  11. Shower above bath
  12. Tea/Coffee Maker
  13. Laundry Facilities
  14. Stairs
  15. Flat Screen TV
  16. Lift/Elevator Access
  17. Television

Henrietta House

Large Double

Large Double

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Large Rooms:

Elegantly furnished with original artwork and high ceilings, these spacious rooms have king size beds. All have generous bathrooms, equipped with a shower over a full bath, hairdryer, quality toiletries and large towels. All come with a flat-screen TV and free WiFi.

A full breakfast, cooked to order, is included in the room price.

These rooms are located on the 1st and 2nd floor, accessible by elevator or stairs.

Some of our “Large” rooms can accommodate an extra bed, a child’s cot or be made up with twin beds. Please notify the hotel when booking if you require any of these as they are limited and subject to availability.

  • 1 Queen bed
  • Non-smoking
  1. Cots Available
  2. Desk
  3. Tea/Coffee Maker
  4. Room Safe
  5. Housekeeping
  6. Daily Room Service
  7. Lift/Elevator Access
  8. Bath
  9. Flat Screen TV
  10. Heating
  11. Shower above bath
  12. Linen and Towels Provided
  13. Hairdryer
  14. WIFI

Medium Double/Twin

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Medium Rooms:

A good sized, handsome room, with a queen bed, en-suite with shower over bath or a large walk-in-shower. Quality toiletries, large towels and hairdryer are provided. All rooms come with a flat-screen TV and free WiFi.

A full breakfast, cooked to order, is included in the room price.

Some of the “Medium” rooms can accommodate an extra bed, a child’s cot or be made up with twin beds. Please notify the hotel when booking if you require any of these as they are limited and subject to availability.

  • 1 King / Twin
  • Non-smoking
  1. Daily Room Service
  2. Laundry Facilities
  3. Tea/Coffee Maker
  4. Room Safe
  5. Heating
  6. Desk
  7. Lift/Elevator Access
  8. Hairdryer
  9. Bath
  10. WIFI
  11. Disabled Room
  12. Linen and Towels Provided
  13. Cots Available
  14. Flat Screen TV

Small Double

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Small Rooms:

A compact, beautiful double room, well laid out and nicely furnished, en-suite with a power shower. Quality toiletries, large towels and hairdryer are provided. All rooms come with a flat-screen TV and free Wi-Fi.

A full breakfast, cooked to order, is included in the room price.

Unfortunately, “Small” rooms cannot accommodate an extra bed, child’s cot or be made up with twin beds but otherwise are very comfortable and should serve you well.

  • 1 Double bed
  • Non-smoking
  1. Daily Room Service
  2. Tea/Coffee Maker
  3. Desk
  4. Room Safe
  5. Flat Screen TV
  6. Laundry Facilities
  7. Hairdryer
  8. Lift/Elevator Access
  9. Shower
  10. WIFI
  11. Stairs
  12. Linen and Towels Provided

Henrietta House

Single

Single

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An elegant single room with high ceilings and a queen sized bed. The room is well laid out and nicely furnished along with a good sized walk-in shower. Quality toiletries, large towels and hairdryer are provided. All rooms come with a flat-screen TV and free WiFi.

A excellent full breakfast, cooked to order by our chef, is included in the room price.

Unfortunately, “Single” rooms cannot accommodate an extra bed, child’s cot or be made up with twin beds but otherwise are very comfortable and should serve you well.

  • 1 Queen bed
  1. Desk
  2. Tea/Coffee Maker
  3. Daily Room Service
  4. Linen and Towels Provided
  5. Flat Screen TV
  6. Lift/Elevator Access
  7. Wireless Internet
  8. Room Safe
  9. Stairs
  10. Shower

Henrietta House

Top Floor Suite

Top Floor Suite

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Our top floor suite (67 m²) has a large bedroom, with either a king size bed or twin beds, to suit your needs. The second bedroom has a small double bed.

The large, comfortable sitting room looks out over the old slate roofs of Georgian Bath and has a flat screen TV and free WiFi, while the bathroom has a shower over a full bath, hairdryer and toiletries.

The suite sleeps four with the possibility of an extra roll away bed for a child or a teenager. Please be sure to notify us of your needs when booking!

  • 67.0
  • 1 Queen bed
  • 1 King / Twin
  • 1 Bathroom
  • City view
  • Non-smoking
  1. Linen and Towels Provided
  2. Hairdryer
  3. Shower above bath
  4. Room Safe
  5. Flat Screen TV
  6. Lounge Area
  7. Cots Available
  8. Tea/Coffee Maker
  9. Bath
  10. WIFI
  11. Stairs
  12. Daily Room Service

Henrietta House

Garden Rooms

Garden Rooms

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The delightful garden rooms are mysteriously approached down narrow, 220 year old steps that used to lead to the 18th century wine vaults, but then you open the doors to reveal lovely rooms looking out to the garden. There are two linked bedrooms; one is tiny with a small double bed and the other is medium sized with a king size bed or twin beds.

The medium room has a French door leading out to a pretty, English terraced garden for exclusive use of the rooms. It is equipped with a flat screen TV and free WiFi, while the bathroom has a shower over a bath, hairdryer and toiletries

Enjoy the pleasure of your own garden hide-away in the heart of Georgian Bath!

  • 1 Double bed
  • 1 King / Twin
  • 1 Bathroom
  • Garden view
  • Non-smoking
  1. Linen and Towels Provided
  2. Daily Room Service
  3. Interconnecting rooms
  4. Flat Screen TV
  5. Housekeeping
  6. Stairs
  7. Shower above bath
  8. Room Safe
  9. Patio
  10. Bath
  11. Hairdryer
  12. Tea/Coffee Maker
  13. Iron/Ironing board
  14. Heating
  15. Bathrobe on Request
  16. Cots Available
  17. Wireless Internet
  18. Lift/Elevator Access

Terms & Conditions

Full payment is due on checkout, your card details are to secure the booking only, and will not be charged except in line with our cancellation and/or group booking policies. We reserve the right to pre-authorize your card prior to arrival.

For our full terms please see http://henriettahouse.co.uk/terms

Full payment is required on checkout and can be made using either card or cash.
For non-refundable reservations no refunds will be processed.

Henrietta House hotel, privacy notice
WHAT IS THIS NOTICE FOR?
This notice explains what we do with your personal data and the steps we take to keep it secure. It explains when and how we collect personal data, who we share it with, how we process it and what your rights are in respect of the personal data processing we carry out.`

WHAT IS HENRIETTA HOUSE?

Henrietta House is a privately owned hotel in Bath, England, UK.

Within our company we provide short-term accommodation with breakfast in our property at Henrietta House, 33 Henrietta Street, Bath, England, UK, BA2 6LR.

WHEN DO WE USE YOUR PERSONAL DATA?

We believe that a good customer experience means:

· Providing you with the products and services you want

· Giving you relevant information about our company, brands, products and special offers

To do these things well, we need to process some of your personal data. We do this whenever:

· you use our websites

· we need to verify your age

· you book a room

· you make a payment or request a refund

· you use our Wi-Fi service

· you use our gift cards

· you submit queries, compliments or complaints

· we record CCTV images

· an accident occurs

We don’t keep your personal data for any longer than we need it. See our Data Protection Policy for more details.

We do not share your personal data with other companies. We will not sell your personal data. We might need to share your personal data to uphold your rights, our rights or the rights of other people and we may need to share your personal data to meet some of our legal obligations.

YOUR RIGHTS

Under certain circumstances, data protection laws in relation to your personal data allow the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In such cases, we will notify you and keep you updated.

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

HOW CAN YOU CONTACT US?

· Send an email to reception@henriettahouse.co.uk

If you want to discuss how we use your personal data

· Write to us at Henrietta House, 33 Henrietta Street, Bath, England, BA2 6LR, Bath

· Send an email to accounts@henriettahouse.co.uk

· Call us on 01225 632 632

CHANGES TO THIS PRIVACY NOTICE

This notice is effective from April 2018.

Terms & Conditions
Pricing & Payment:
Prices are charged in sterling and conversions are for guidance only. Prices are subject to change.
Full payment is required upon check-out (except for group bookings). See the cancellation policy below for further information.
We reserve the right to pre-authorise your card prior to arrival.
Cancellation Policy:
To avoid misunderstandings, all cancellations are acknowledged in written form and will be confirmed via email, fax or letter.
Please retain the confirmation in the event of cancellation.

Individual Bookings:
For cancellation up to 120 hours before the intended arrival date, no fee will be charged.
For cancellation less than 120 hours before the intended arrival date, the first night will be charged.
In the event of a no-show, the total cost of the reservation will be charged.

Group Bookings (4 or more rooms)
To secure a group booking we require credit card details and a non-refundable deposit of 20% of the total cost of the booking.
This deposit will be deducted from your total account, which will be payable on arrival.
If the booking or a part of the booking is cancelled 14 days or less before the intended arrival, 100% of the cost (less the deposit) for the total stay will be charged to your card, unless the rooms can be re-let.

Special Offers:
Special offers are subject to availability and only valid at time of booking. Bookings must be made on the Henrietta House website or by calling the hotel.
Existing bookings and third-party bookings are not eligible for special rates/offers. Offers cannot be combined. No exceptions will be made.

Property Damage:
Henrietta House has many antiques, paintings and unique furnishings.
Should disorderly conduct result in damage to Henrietta House property, you will be notified and charged for cleaning/repair/replacement of damaged property.

Non-Smoking Policy:
Henrietta House is a strictly non-smoking establishment. Should you smoke in your room, our state-of-the-art fire alarm system will be activated and a housekeeping charge of £100 will be charged to your card.
Please be considerate of your fellow guests.

Bookingbutton/Siteminder Privacy Policy:

Introduction
At SiteMinder, we are committed to protecting and respecting your privacy. Please read this policy as it contains important information about how we use personal data that we collect from you or that you provide to us. This policy has been adopted by all of the companies and businesses in our group (including Online Ventures Pty Ltd, SiteMinder Distribution Limited, Online Ventures Hospitality Limited and SiteMinder Hospitality Corporation).
By accessing the website or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version.
If you have any questions regarding this policy or about our privacy practices, please contact us at the relevant address set out below in the ‘Contact Us’ section.
Who are we?
When we say ‘we’ or ‘us’ in this policy, we are generally referring to the separate legal entities that make up the SiteMinder Group. These include:
Online Ventures Pty Ltd (t/a Siteminder), a company registered in Australia (ABN 59 121 931 744) with our registered office at 88 Cumberland Street, The Rocks, NSW 2000, Australia
Siteminder Distribution Limited, a company registered in England and Wales (Company Number: 07242801) with our registered office at Waterfront, Hammersmith Embankment, Manbre Road, London, W6 9RH;
Online Ventures Hospitality Limited, a company registered in Ireland (Company Number: 581051) with our registered office at 5 Dock Road, Galway, Ireland; and
SiteMinder Hospitality Corporation, a company registered in Delaware with our registered office The Colonnade, Tower 1, Suite 350, 15301 North Dallas Parkway, Addison, TX 75001, USA.
It also includes any other businesses we add to this group in the future. If you would like more information about which SiteMinder Group company you are dealing with, check the terms and conditions of your contract with us.
Information we collect from you?
Personal data is information that can be used to uniquely identify or contact a single person. We will collect and process information about users of our website and customers’ hotel guests, in order to provide our services. Therefore, we may process any information, including personal data, that our customers’ hotel guests provide to the hotel or to any online travel agency relating to the hotel guests’ arrangements.
Personal data processed by us may include, but is not limited to: name, address, e-mail address, phone number and credit card information, date of birth, records of our interactions and travel information.
We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.
How do we collect your information?
We collect personal data from and about users of our website and our customers’ hotel guests through the provision of our services. We also collect information from conferences we attend.
Information you give us.
This is information about you that you give us directly through our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website or services, when you report a problem with our website and when you provide us with details relating to the nature of any query or problem.
Details you provide relating to your proposed travel arrangements, including relevant hotel bookings and related information.
Information we collect about you.
When you visit our website we will automatically collect:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Information we receive from other sources.
This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
Personal information that is provided to us by travel agencies or online travel sites using The Channel Manager;
Personal information that is provided to us by hotels using The Channel Manager or The Booking Button.
How we might use your information?
We use information held about you in order to administer any contracts between you and us and for the legitimate interests of our business, for example, the processing of hotel guest data in order to register the hotel guest’s booking.
Information you give to us. We will use this information:
to provide you with information, products or services that you request from us;
to carry out our obligations under any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you change your mind and decide that you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please use the unsubscribe option when we contact you;
to notify you about changes to our service;
to ensure that content from our website is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our website to ensure that content is presented in the most effective manner for you and for your computer or other device;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our website safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive) and to facilitate the hotel booking and related services of hotel guests.
We may aggregate your data into an anonymised form to help us provide more useful information to our customers and to understand which parts of the website are of most interest to visitors.
Who we might share your information with
We may from time-to-time make certain personal information available to strategic partners that work with SiteMinder, such as the following:
Various affiliates of SiteMinder, which means our current subsidiaries and our ultimate holding company and its subsidiaries. It also includes such other affiliates as we may add in the future;
Hotels and online travel agencies through which you have arranged travel, but only the personal information that is needed for successful access to or processing of your travel arrangements;
Service providers we use to support our business who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys, including service providers who offer applications which may be of interest to hotel customers through our SiteMinder Exchange platform; and
In the event of merger, acquisition, or any form of sale of some or all of our assets, in which case personal data we hold about our customers will be among the assets transferred to the buyer.
If we engage a third party to process an individual’s personal data on our behalf, that third party will be bound by our data privacy policies or have similar contractual obligations in relation to the storage and processing of your personal information.
We may also disclose your personal information to third parties to:
Comply with any court order or other legal obligation or when data is requested by government or law enforcement authorities;
Enforce or apply our terms of use and any other agreements;
Protect the rights, property, or safety of us, our employees, customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
International transfers of personal data
From time to time, we may transfer your personal information to our group companies, suppliers or service providers based outside of the EEA for the purposes described in this policy. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).
Our data is stored in the cloud using Amazon Web Services in the USA. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information will be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.
Your rights
You have the right to ask us not to process, or to stop processing, your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on the details set out below in the ‘Contact Us’ section.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How you can access and update your information
You have the right to access the personal information that we hold about you in many circumstances. This is called a subject access request. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge except in exceptional circumstances.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.
We strive to maintain accurate, complete, and relevant personal information for the purposes identified in this privacy statement. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
You have the right to object to us processing your personal information if we are not entitled to use it any more or to have your information deleted or have its processing restricted in certain circumstances. You also have the right to port your personal data in certain circumstances.
If you would like to exercise any of these rights, please contact us using the details set out below in the ‘Contact Us’ section.
You also have the right to lodge a complaint with the supervisory data protection body that regulates us if you have concerns about how we use your personal information. For information on how to do this, please see the ‘Contact Us’ section.
Security precautions in place to protect against the loss, misuse or alteration of your information
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
These include:
physical security and access to all SiteMinder premises;
all access to computer hardware is password protected, with encryption and default security firewalls in place;
staff access to personal information is given on a need to know basis only. Tight controls, consistent with the Payment Card Industry standard (audited annually), are maintained in relation to the use, storage and processing of PII credit card data;
Regular training of staff in relation to storage; and
Otherwise in accordance with SiteMinder’s Data Protection Policy.
The safety and security of your information also depends on you. Any content, including personal information, that you contribute to be shared, published or transmitted to other users of the website, is visible to other users and can be read, collected, or used by them. We urge you to be careful about giving out information in public areas of any of the website. You understand and acknowledge that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on a website, or transmitted to other users of a website, may remain viewable in cached and archived pages. Although we take efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to a website. Any transmission of personal information is at your own risk.
Cookies
The website may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to improve and to deliver a better and more personalized service by enabling us to:
Estimate our audience size and usage patterns;
Store information about your preferences, allowing us to better customize the services according to your individual interests;
Speed up your searches;
Recognize you when you return to the website; and
Deliver targeted advertising based on products or content you have shown an interest in.
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Recruiting Statement
By submitting your resume or other personal information to us you acknowledge that we may use and transfer data as described in this Privacy Notice.
You may provide personal information to us or another SiteMinder Group company related to education, employment, contacts, preferences, job qualifications, and jobs when you submit an application. You may also choose to provide SiteMinder with additional information, such as resumes, CVs, transcripts, references, and compensation requests. We recommend that you do not disclose sensitive personal information (e.g., height, weight, religion, philosophical or political beliefs, financial data, sexual orientation, membership of a trade union or political party) in your resume/CV or any materials in support of your application. To the extent you provide sensitive personal information you expressly authorize SiteMinder to handle such details as specified in this Statement.
We will use your personal information for recruitment purposes, and if you are offered a job or become employed by a member of the SiteMinder Group (collectively “us“), we will use it for other employment-related purposes. These purposes include, but are not limited to: verifying past employment and/or education, checking references, confirming ability to legally work in the relevant country, contacting you and/or your emergency contacts at home if necessary, setting/adjusting compensation, job duties and titles, administering benefits, including health insurance, administering savings and pension plans, managing performance, withholding and payment of applicable taxes and complying with legal and regulatory obligations.
We may also retain your information after the recruitment process is complete to contact you about potential future opportunities or for record keeping purposes for a period of three years from the date of your application. However, we may retain your information for longer in an anonymized form for statistical purposes. If you provide information about others (i.e. reference contact details), please ensure you have informed them that you will be providing their information.
By submitting your resume/CV or other information and any subsequent application materials to us, you agree that we may use such information for recruitment, hiring and employment purposes. You also agree that we may transfer the data to the United States and Australia.
Contact Us
If you have any questions regarding this policy or about our privacy practices, please e-mail us at: privacy.officer@siteminder.com or write to the relevant group company at:

Group Company Address Supervisory Data Protection Authority
Online Ventures Pty Ltd 88 Cumberland Street
The Rocks
NSW 2000
Australia
Attn: Privacy Officer Office of the Australian Data Protection Commissioner:
https://www.oaic.gov.au/
SiteMinder Distribution Limited Waterfront
Hammersmith Embankment
Manbre Road
London
W6 9RH
UK
Attn: Privacy Officer Information Commissioner’s Office:
https://ico.org.uk/
Online Ventures Hospitality Limited 5 Dock Road
Galway
Ireland
Attn: Privacy Officer Data Protection Commissioner:
https://www.dataprotection.ie/docs/Home/4.htm
SiteMinder Hospitality Corporation The Colonnade
Tower 1
Suite 350
15301 North Dallas Parkway
Addison
TX 75001
USA
Attn: Privacy Officer



Bookingbutton/Siteminder Terms & Conditions.


Terms & Conditions
These terms and conditions apply to all services supplied by SiteMinder.

By completing and submitting the Registration Form to SiteMinder, or clicking “I Agree”, or using a SiteMinder Product, you acknowledge that you have read and agree to the following terms and conditions.

These terms and conditions have been translated into French, Italian, Spanish, German, Portuguese and Bahasa for reference purposes only.

This English version constitutes the binding agreement between you and SiteMinder to the exclusion of all other versions and all negotiations and disputes regarding the terms and conditions must be settled with regard to this English version.

1. Definitions and Interpretation
1.1 Definitions
In these terms and conditions, unless the context otherwise requires:

Agreement means the agreement constituted between SiteMinder and the Customer comprising these terms and conditions and any applicable Product Schedules.

Booking Sites means websites for online travel agents, distribution agents, global distribution services, wholesale travel agents and others through which a potential hotel guest can view, compare or reserve hotel accommodation and related goods and services.

Business Day means a day that is not a Saturday, Sunday or public holiday.

Commencement Date has the meaning given in clause 2.1.

Confidential Information of a party means any information marked as confidential or which by its nature the other party knows or ought to know is confidential (regardless of the form of the information and when it was acquired) and includes trade secrets, technical knowledge, concepts, designs, plans, precedents, processes, methods, techniques, knowhow, innovations, ideas, procedures, research data, financial data, databases, personnel data, computer software and programs, customer and supplier information, correspondence and letters and papers of every description including all copies or extracts of same relating to the affairs or business of the party.

Control in relation to a party has the meaning given in section 50AA of the Corporations Act.

Consequential Loss means:

loss of revenue, loss of profits, loss of anticipated profits or loss of (or failure to achieve) anticipated savings;
loss of actual or potential opportunities or loss of contracts;
loss of or damage to goodwill or reputation;
loss arising from damage to credit rating or increased financing costs;
loss of data or corruption of data;
loss arising from business interruption or loss or damage resulting from wasted managed time; or
any indirect, special, economic, incidental or consequential loss or damage, howsoever arising, whether based in contract (including under any indemnity), in tort (including negligence), in equity, under the provisions of any law or otherwise.
Corporations Act means the Corporations Act 2001 (Cth), Australia.

Customer Software Application means any software used by the Customer to manage bookings, including any property management system or central reservation system, but excluding any SiteMinder Software.

Customer Users mean officers, employees, agents, contractors or representatives of the Customer.

Data Protection Requirements means any applicable code, legislation, regulation, statute or order which may apply from time to time relating to the collection, storage and use of Personal Information including (without limitation) the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, the UK Data Protection Act 1998, the EU Data Protection Directive 95/46/EC and comparable laws, regulations, guidance and codes of practice issued by the Information Commissioner or Privacy Ombudsman, as the case may be in the applicable jurisdiction.

End User means a person who acquires a service from the Customer that is a resupplied version or a derived version of a Product or Service supplied to the Customer by SiteMinder.

End User Details means all information about the End Users in the Customer’s possession or control including, but not limited to, full name, billing address, street address and, if applicable, details of ordered and supplied Services.

Fault means any fault which renders a Product inoperable.

Fees means the fees payable by the Customer to SiteMinder for Products or Services provided under this Agreement, as specified in a relevant Sales Order Form.

Force Majeure Event means any act, event or cause which prevents a party from performing, or delays the performance of, any of its obligations under this Agreement, to the extent that the act, event or cause is beyond the reasonable control of the affected party, including (without limitation):

forces of nature, any act of God, fire, storm or explosion;
any strike, lockout, industrial action, war, sabotage, riot, act of terrorism, any denial of service attack, insurrection, civil commotion, national emergency (whether in fact or in law), power shortage, epidemic, quarantine, radiation or radioactive contamination;
any action or inaction by any organ of government or government agency;
a change in any law including any new law;
a breakdown of plant, machinery or equipment, telecommunications failure or shortages of labour, transportation, fuel, power or plant, machinery, equipment or material (including short supply from the regular source or supplier); or
a Supplier Failure.
Government Agency means any government or any public, statutory, governmental (including a local government), semi-governmental or judicial body, entity, department or authority and includes any self-regulatory organisation established under statute.

GST has the same meaning as in A New Tax System (Goods and Services Tax) Act 1999 (Cth) or any comparable value added or similar tax on sales or supplies in any applicable jurisdiction.

Guest means a guest at a Customer’s property.

Hotel Data means all data relating to Customer’s hotels, including (without limitation) room rates, room types, room availability, rate plans, restrictions, occupancy, Guest data, reservations, images and content.

Insolvency Event means in relation to a party:

a receiver, receiver and manager, trustee, administrator, other controller (as defined in the Corporations Act) or similar official is appointed over any of the assets or undertaking of the party;
the party suspends payment of its debts generally;
the party is or becomes unable to pay its debts when they are due;
the party enters into or resolves to enter into any arrangement, composition or compromise with, or assignment for the benefit of, its creditors or any class of them;
the party ceases to carry on business or threatens to cease to carry on business;
a resolution is passed or any steps are taken to appoint, or to pass a resolution to appoint, an administrator;
an application or order is made for the winding up or dissolution of the other party, or a resolution is passed, or any steps are taken to pass a resolution, for the winding up or dissolution of the other party, otherwise than for the purpose of an amalgamation or reconstruction that has the prior written consent of the first party; or
a party is presumed to be insolvent within the meaning of the Corporations Act, or threatens to do any of (a) – (g);
any similar or corresponding application or process is made, planned or threatened in any other jurisdiction in which the Services are provided or the Customer is located.
Intellectual Property Rights means all intellectual property rights, including the following rights:

patents, copyright, rights in circuit layouts, registered and unregistered designs, trade marks, domain names, business names and any right to have confidential information kept confidential; and
any application or right to apply for registration of any of the rights referred to in paragraph (a).
Interest Rate means 5% above the base cash rate of the Reserve Bank of Australia from time to time.

PCI DSS means the Payment Card Industry Data Security Standard issued by the Payment Card Industry Security Council from time to time and available at: https://www.pcisecuritystandards.org/documentlibrary?document=pcidss

Personal Information has the meaning given in the Privacy Act 1988 (Cth) as amended from time to time.

Product means a product supplied by SiteMinder including (without limitation) SiteMinder “Channel Manager”, SiteMinder “The Booking Button”, SiteMinder “Little Hotelier”, SiteMinder “Prophet” and SiteMinder “Canvas”, each as more particularly specified in the relevant Product Schedule.

Product Schedule means a schedule describing the specifications and functionality of each SiteMinder Product, as updated from time to time, which are available on the Website.

Registration Form means the application form to use a Product available on the Website.

Related Bodies Corporate has the meaning given to that expression in the Corporations Act

Sales Order Form means the order form in SiteMinder’s standard format, signed by the Customer, which details the Products the Customer has ordered.

Servicemeans the supply of one or more Products and may also include any of the following:

installation, integration, maintenance, assistance or back up services;
any related documentation and websites (including source code and databases);
help desk systems and support;
other connectivity applications and interfaces;
conversion or adaptation of data and information on the Customer’s or End User’s systems;
the loading and/or preparation of copy or content of software, data, text, images, sounds, videos, and other content provided by SiteMinder or uploaded by SiteMinder.
SiteMinder means:

for any Customer principally located in Europe, Middle East or Africa – SiteMinder Distribution Limited (a company incorporated in England & Wales No. 07242801) of Waterfront, Hammersmith Embankment, Manbre Road, London W6 9RH, United Kingdom;
for any Customer principally located in the USA, Canada, Central and South America – SiteMinder Hospitality Corporation (a company incorporated in Delaware) having its principal place of business at The Colonnade, Tower 1, Suite 350, 15301 North Dallas Parkway, Addison TX 75001, USA;
for any other Customer – Online Ventures Pty Ltd (a company incorporated in Australia, ACN 121 931 744) of Level 3, 88 Cumberland Street, The Rocks, NSW 2000, Australia.
SiteMinder Infrastructure means any property or equipment (including computer hardware and software, electronic interfaces, platforms, databases, text, images, sounds, videos and other content) owned or used by SiteMinder which enable the Customer to access or use the Products.

SiteMinder Software means all software in the Products and/or SiteMinder Infrastructure.

Supplier Failure means a failure of any equipment, product or service supplied to SiteMinder by a third party which is required by SiteMinder to perform its obligations under this Agreement.

Third Party EULA means in respect of any Third Party Software, the licence terms which the Customer must comply with when using that Third Party Software.

Third Party Software means any software owned by a third party that SiteMinder uses or makes available to the Customer in connection with the supply with a Product or Service.

Third Party Software Owner means the licensor of Third Party Software.

Trial Period means an initial period of 30 days commencing on the issue of a username and password to the Customer.

Website means https://www.siteminder.com/legal.

1.2 Interpretation
Headings are for convenience only and do not affect interpretation. The following rules of interpretation apply unless the context requires otherwise:

the singular includes the plural and conversely;
a gender includes all genders;
a reference to a person includes a body corporate, an unincorporated body, enterprise, firm, trust, joint venture, syndicate or other entity and conversely;
a reference to a clause or schedule is to a clause of or schedule to this agreement;
a reference to any party to this agreement or any other agreement or document includes the party’s successors and permitted assigns;
a reference to any legislation or to any provision of any legislation includes any amendment, consolidation or replacement of it, and all regulations and statutory instruments issued under it;
a reference to conduct includes, without limitation, any omission, statement or undertaking, whether or not in writing;
a reference to a party is a party to this agreement or any person who executes a deed of accession to this agreement;
terms defined in the Corporations Act have the same meaning in this agreement, unless the context expresses otherwise;
If any payment by a party under this agreement is due on a day which is not a Business Day, the due date will be the next Business Day in the same calendar month or, if none, the preceding Business Day; and
if an obligation must be performed by 2 or more persons it binds them jointly and individually.
2. Term and application of agreement
2.1 Term
This Agreement commences on the earlier of:

the first date the Customer clicks “I agree to the web terms and conditions” button on the Website accepting these terms and conditions;
the issue to the Customer of a username and password by SiteMinder; or
the Customer’s first use of a Product or Service,
(Commencement Date)
2.2 Termination
This Agreement continues to apply as long as SiteMinder continues to provide one or more Products or Services to the Customer, or otherwise terminated in accordance with clause 13.

3. Supply of Services
3.1 Grant of Licence
SiteMinder grants the Customer a non-exclusive, non-transferable, worldwide, revocable, royalty-free licence to use such SiteMinder Intellectual Property as is required to access the SiteMinder Infrastructure and use the Products specified in a Sales Order Form, subject to these terms and conditions, for the duration of the Term.

3.2 Use of Products and Services
The licence in clause 3.1 is granted subject to the following conditions:

the Products, SiteMinder Software and SiteMinder Infrastructure are for the Customer’s sole and exclusive use and may only be used as permitted under this Agreement;
the Products must not be used to provide, in whole or in part, any service or functionality which competes with SiteMinder’s Products or business;
the Customer must not reproduce or copy the SiteMinder Software in whole or in part except for backup and archive purposes;
the Customer must not use the SiteMinder Products or SiteMinder Infrastructure for any purpose other than the purpose for which it is supplied under this Agreement, including (without limitation):
for any improper or unlawful purpose;
to create for the purpose of, or in a manner that transmits, publishes or communicates material which is defamatory, offensive, abusive, indecent, discriminatory, menacing, unwanted, in breach of confidence, illegal or which brings SiteMinder or any of SiteMinder’s agents into disrepute;
in any way which damages or interferes with SiteMinder Infrastructure or the supply of the Service to other SiteMinder customers;
to host or transmit information which contains viruses or other harmful code or data designed to interrupt, damage, destroy or limit the functionality of any software, hardware or equipment; or
for any benchmarking or competitive purpose or to develop a similar or competitive product.
Where SiteMinder provides access to Third Party Software the Customer must comply with the terms of any Third Party EULA or other terms imposed by the Third Party Software Licensor.
3.3 Service Warranties
SiteMinder represents and warrants that:

the Services will be supplied and supported by appropriately qualified and trained personnel acting with due skill, care and diligence;
it holds and has complied with all permits, licenses and other governmental authorisations necessary for conducting, carrying out and continuing its operations and business and it owns, controls or has obtained any and all necessary rights, licenses, permits and clearances required to provide the Services;
each Product complies with the relevant Product Schedule.
3.4 PCI DSS Compliance
SiteMinder warrants that it is PCI DSS compliant and must remain compliant for the duration of this Agreement. SiteMinder must store, process and transmit all cardholder data in accordance with the PCI DSS.

3.5 No reverse engineering
The Customer must not, and must ensure that any Customer User, End User or other third party to whom access has been granted by the Customer does not, modify, reverse engineer, decompile, create other works from, or disassemble any software programs contained in the the SiteMinder Software or Third Party Software

3.6 Suspension or termination for breach
SiteMinder may suspend or terminate access to any Products or Services in the event of any breach or suspected breach of this clause 3.

3.7 Registration Form
Prior to commencing the use or trial of a Product, the Customer must complete and submit a Registration Form.
By lodging the Registration Form the Customer acknowledges that it has read, and agrees to comply with, these terms and conditions.
3.8 Application review and verification of identity
The Customer acknowledges that in assessing the application, SiteMinder may request additional information to verify the Customer’s identity and the size and scale its business, from the Customer or a third party (for example, a credit agency). The Customer expressly agrees to provide any information reasonably required for that purpose and authorises SiteMinder to contact any such third party to obtain relevant information.

3.9 Username and password
Once SiteMinder has approved the Customer’s application, SiteMinder will issue the Customer with a username and password to access the applicable Products. The Customer must not disclose the username or password to any person (other than Customer Users) without the express authorisation of SiteMinder.

3.10 Username Security
The Customer must maintain adequate security to ensure that no unauthorised person gains access to its username and password. The Customer is solely liable for any data input into the SiteMinder Infrastructure by any person using the Customer’s assigned username and password (whether authorised or not). SiteMinder expressly disclaims any liability in respect of any loss or damage suffered or incurred by the Customer as a result of incorrect data input into the SiteMinder Infrastructure or use of the Products by any person using the Customer username and password and indemnifies SiteMinder in respect of any loss liability incurred by SiteMinder in respect of any unauthorised use or access.

4. Fees and Payment
4.1 Trial Period and commencement of billing
The Customer is entitled to use the relevant Products for the Trial Period free of charge. If the Customer does not wish to continue to use the Services after the end of the Trial Period it must terminate this agreement by written notice to SiteMinder at least one week prior to the end of the Trial Period. If the Customer does not terminate the Services in writing, SiteMinder will commence charging for the Services acquired by the Customer from the day after the last day of the Trial Period (Billing Commencement Date) and the Customer agrees to pay for the Products and Services supplied from the Billing Commencement Date.

4.2 Invoicing and payment
SiteMinder must invoice the Customer monthly in advance for Fees due under this Agreement in respect of Services to be provided in that month. The Customer must pay the invoiced Fees within 7 days of the invoice date in cleared funds without set-off, counterclaim or deduction of any kind including in respect of taxes, levies, imports, duties, charges (including intermediary bank charges) or fees.

4.3 Disputed invoices
If the Customer disputes any part of an invoice submitted by SiteMinder, the Customer must notify SiteMinder in writing within 7 days of receipt of the invoice of the reasons for disputing the invoice and pay the undisputed amount on or before the due date for payment. If the Customer does not notify SiteMinder within 7 days of receipt of the invoice the Customer will be deemed to have accepted the invoice as accurate.
The parties must endeavour to resolve the disputed amount between themselves within 10 days of the notification being given by the Customer. If the parties do not resolve the dispute within 10 days of notification in writing by the Customer, the dispute resolution procedure set out in clause 17 applies.
4.4 Suspension for non-payment
SiteMinder may suspend overdue accounts without notice to the Customer. A $300 reinstatement charge applies to reactivate any suspended account once full payment has been received

4.5 GST
All prices quoted for supplies made and/or to be made under this Agreement are exclusive of GST, unless expressed to the contrary in writing.
If GST is applicable to any supply made by SiteMinder under this Agreement SiteMinder may add to the amount otherwise payable an additional amount for the applicable GST.
The Customer agrees to pay SiteMinder such GST charge in the same manner and at the same time as the payment for the relevant supply.
SiteMinder will issue tax invoices to the Customer for the purposes of GST.
If required by applicable law, SiteMinder will give the Customer an adjustment note arising from the adjustment event relating to a taxable supply made under, or in connection with this Agreement within 30 days after the date SiteMinder becomes aware of the adjustment event.
5. Customer’s Obligations
5.1 Use of Products
The Customer must:

maintain the necessary infrastructure to support the provision of the Services;
comply with any operational procedures and maintain any technical specifications specified in any Product Schedule, or documentation provided by SiteMinder, or other reasonable directions given by SiteMinder from time to time in relation to the Products;
comply with any applicable law and the requirements or directions of Government Agencies;
provide SiteMinder with all information, assistance and co-operation reasonably requested by SiteMinder in order to enable SiteMinder to meet its obligations under this Agreement;
not do, or omit to do, anything which the Customer is aware or ought reasonably to be aware, could have an adverse effect on the operation or maintenance of the Products or SiteMinder Infrastructure;
provide SiteMinder and its contractors, agents and employees with prompt access to the Customer Software Application and to the Customer’s personnel, equipment, data and information as is reasonably required to enable SiteMinder to provide the Services.
5.2 Site Content
The Customer is solely liable for all data uploaded into the SiteMinder Infrastructure and must ensure that all information and content provided is accurate and up to date. SiteMinder expressly disclaims any liability resulting from the publication of any inaccurate, defamatory, false or misleading information and the Customer indemnifies SiteMinder in respect of any loss, cost, damage or other liability incurred as a result of such data being included or available in a Product.

6. Maintenance and Suspension
6.1 Maintenance
SiteMinder or Third Party Software Licensors may perform scheduled and unscheduled maintenance or perform updates in relation to the SiteMinder Infrastructure, the Products or the Third Party Software from time to time.
SiteMinder will use its reasonable efforts to give the Customer notice undertaking any scheduled maintenance and will use reasonable endeavours to perform all scheduled maintenance at times likely to minimise interference to the Customer. If SiteMinder is required to perform unscheduled or urgent maintenance, then SiteMinder will use reasonable efforts to provide prior notice to the Customer however the Customer accepts that such prior notice may not always be possible.
6.2 Suspension by SiteMinder
SiteMinder may, upon reasonable notice, without liability and with immediate effect suspend a Service for as long as SiteMinder, acting reasonably, considers it necessary to comply with any law, protect any person, or equipment, or enable authorised persons to attend to any emergency, or to prevent any flooding of data or other action of the Customer or End Users which is causing SiteMinder Infrastructure to perform at a reduced level.

7. Support
7.1 Support
The SiteMinder support team will deal directly with the Customer’s centralised support function regarding basic configuration changes for accommodation providers and otherwise will provide basic support enquiries during local business hours.

7.2 Room Mapping for Channel Manager
The Customer must perform all room mappings through the Channel Manager interface for all channels that are enabled for dynamic room mapping. SiteMinder must perform activation of all new channels and room mappings for channels that are not enabled for dynamic room mapping.

8. Fault reporting and restoration
8.1 Fault reporting
The Customer must report any Faults in relation to the Services to the SiteMinder network operations centre as soon as reasonably practicable after it becomes aware of them.
Before reporting a Fault, the Customer should take all reasonable steps to ensure that the Fault is with the Service and not caused by any the Customer Software Applications or any Customer content or equipment.
SiteMinder is not responsible for rectifying Faults where the Fault arises in or is caused by its Third Party Software Licensors or Third Party Software outside of SiteMinder’s reasonable control, but SiteMinder will request that Third Party Software Licensors rectify such Faults, or where the Fault is with the Customer’s PMS or Booking Site.
The Customer is responsible for repairing faults relating to any Customer Software Applications, content or equipment.
8.2 Charges for restoration
The Customer is liable for all costs incurred by SiteMinder in restoring a Service where the Fault arises as a result of:

any fault in any equipment, software or any network unit which does not form part of the SiteMinder Infrastructure;
defects in Customer Software Applications, equipment or content;
any defects in the Customer’s PMS or Booking Site’s system; or
any act or omission of the Customer or Customer Users
9. Personal Information and Privacy
9.1 Personal Information
To the extent that Personal Information is collected, used, handled, processed and/or transferred under this Agreement, each party must:

comply with the applicable Data Protection Requirements; and
obtain all necessary rights and consents required to comply with the applicable Data Protection Requirements and only use or disclose Personal Information obtained during the course of performing this Agreement for the purposes of this Agreement;
not process or transfer Personal Information outside the relevant jurisdiction to any third party without the other party’s prior written consent.
9.2 Use and disclosure of Personal Information
The Customer consents to the collection, use and storage of Personal Information of the Customer, Customer Users and Guests:

for purposes relating to the supply of the Services to the Customer, including:
billing and account management;
product and service development;
managing the Customer’s relationship with SiteMinder;
marketing SiteMinder’s Services to the Customer;
transferring data to and from Booking Sites;
and to the disclosure of Personal Information of the Customer, Customer Users and Guests:
to a Government Agency to assist in the investigation of crime or the enforcement of any laws;
to any third party as required by law; and
to Booking Sites or other SiteMinder suppliers; and
otherwise, and in each case, in accordance with SiteMinder’s privacy policy, available at the Website;
and must obtain any consents or permissions necessary to enable this use of Personal Information.
9.3 Privacy Policy
SiteMinder must at all times comply with its Privacy Policy, available on the Website.

10. Confidentiality
10.1 Confidentiality Obligation
Each party (Recipient) which receives Confidential Information of the other party (Disclosing Party) under this Agreement acknowledges that all Confidential Information provided to it or to which it is exposed is confidential to the Disclosing Party.

10.2 Loss suffered
The Recipient acknowledges and agrees that the Confidential Information is, by virtue of its special nature, valuable property of the Disclosing Party and that the Disclosing Party may suffer damage or loss by any disclosure by the Recipient of the Confidential Information.

10.3 Non-Disclosure
The Recipient must:

treat all Confidential Information as confidential and not make public or disclose to any other person that Confidential Information unless it has first obtained the written consent of Disclosing Party to do so;
prevent third parties from gaining access to the Confidential Information; and
deliver and surrender to Disclosing Party upon request all records of Confidential Information held by it.
10.4 Disclosure Required
The Recipient may disclose Confidential Information if required to do so by a Government Agency or any law or court order, or the rules of any applicable securities exchange after first giving notice to Disclosing Party and after taking all practicable steps to cooperate with Disclosing Party to prevent the disclosure to the maximum extent permitted by law.

10.5 Permitted Disclosure
Each party may disclose Confidential Information to any of its employees, contractors, or advisers on a need to know basis as long as each such recipient is bound by an obligation of confidence substantially the same as contained in this Agreement.

10.6 Reference to Customer
SiteMinder may acknowledge that the Customer is a customer of SiteMinder and use the Customer’s logo (in accordance with Customer’s reasonable guidelines provided by the Customer to SiteMinder) in any press release, marketing, sales, or stock exchange reporting materials. Any other reference to the Customer by SiteMinder requires the Customer’s prior written consent.

11. Intellectual Property Rights
11.1 Ownership of Intellectual Property Rights
All Intellectual Property Rights which are owned by either party as at the date of this Agreement will at all times remain owned by that party exclusively and nothing in this Agreement may be construed as transferring outright the ownership of the Intellectual Property of one party to another.
Except as expressly provided, nothing in this Agreement confers on the Customer any right or interest in, or licence to use, SiteMinder’s Intellectual Property Rights
11.2 Warranty limitation
SiteMinder provides the SiteMinder Software and Services “as is” and without any warranty or condition, express, implied or statutory to the maximum extent permitted by law. SiteMinder, its related companies, officers, employees, its licensors and its suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement to the maximum extent permitted by law.
SiteMinder does not guarantee continuous, uninterrupted access to SiteMinder Software and related services, and operation of the SiteMinder Software and the Website may be interfered with by numerous factors outside of our control. The Customer is responsible for implementing appropriate security processes, systems and procedures to protect itself from the download of any virus, worms, Trojan horses or other code that has contaminating or destructive qualities. SiteMinder does not guarantee or warrant that any file the Customer downloads from SiteMinder or which we deliver will be free of malware.
11.3 Customer undertakings
The Customer acknowledges and agrees:

SiteMinder Software is Confidential Information of SiteMinder and the Customer must not use or disclose any Confidential Information without SiteMinder’s prior written consent;
it will not attempt to assign, transfer, lease or rent the SiteMinder Software to any third party;
it will not attempt to modify or create any derivative work of the SiteMinder Software;
it will not remove, modify or obscure any copyright, trademark or other proprietary rights notices that are contained in or on the SiteMinder Software;
it will not reverse assemble, disassemble, reverse engineer or otherwise attempt to derive source code, the underlying ideas, algorithms, structure or organisation of the SiteMinder Software; and
it will indemnify and hold SiteMinder harmless from all claims of whatever nature and howsoever arising made by any third party arising from any improper, unlawful or unauthorised use or dealing by the Customer or the End Users with the SiteMinder Software.
11.4 Licence to use Hotel Data
The Customer grants SiteMinder the right to use its Hotel Data.

12. Third Party Software
12.1 Third Party EULAs
By executing this Agreement or by otherwise accessing and using Third Party Software, the Customer acknowledges and agrees that it has read and agrees to be bound by the terms of each Third Party EULA which contain the terms and conditions which apply to the use by the Customer of the Third Party Software. The Customer acknowledges and agrees that if the EULA is terminated, SiteMinder may terminate the relevant Service without notice.

12.2 Customer Obligations
Without limiting clause 12.1, the Customer acknowledges and agrees that:

the Third Party Software Licensor retains all rights, title and interest (including Intellectual Property Rights) in and to any Third Party Software;
the Third Party Software is Confidential Information of the Third Party Software Licensor and the Customer must not use or disclose any Confidential Information without SiteMinder’s or the Third Party Software Licensor’s prior written consent;
it will not attempt to assign, transfer, lease or rent the Third Party Software to any third party;
it will not attempt to modify or create any derivative work of the Third Party Software;
it will not remove, modify or obscure any copyright, trademark or other proprietary rights notices that are contained in or on the Third Party Software;
it will not reverse assemble, disassemble, reverse engineer or otherwise attempt to derive source code, the underlying ideas, algorithms, structure or organisation of the Third Party Software; and
it will indemnify and hold SiteMinder harmless from all claims of whatever nature and howsoever arising made by any Third Party Software Licensor arising from:
any breach of this Agreement or any agreement or licence entered between the Customer and the Third Party Software Licensor or between the End Users and the Third Party Software Licensor; or
any improper, unlawful or unauthorised use or dealing by the Customer or the End Users with the Third Party Software.
13. Termination
13.1 Term and termination
This Agreement remains in force for the duration of the Term unless earlier terminated in accordance with this clause 13.

13.2 Termination
Either party may terminate this Agreement:

if the other party has committed a material breach of this Agreement and either:
the breach is not remedied within 14 days of the date written notice of the breach is served on the breaching party; or
the breach is not capable of remedy.
For the purposes of this clause 13.2(a) a failure to pay any amount on the due date for payment is a material breach.
if the other party suffers an Insolvency Event;
in accordance with clause 14.2, if a Force Majeure Event occurs;
at any time by giving the other party 30 day’s written notice.
13.3 SiteMinder Termination
SiteMinder may terminate this Agreement immediately:

if a Third Party Licensor terminates any required Third Party EULA as a result of breach by the Customer; or
under clause 3.6 for breach of any licensing condition.
13.4 Failure to pay
In addition to the right to terminate this Agreement under clause 13.2(a), if the Customer fails to make a payment due under this Agreement when called upon to do so, SiteMinder may do any one or more of the following either instead of, or in addition to, terminating the Agreement:

charge the Customer

Cancellation Policy for Individuals

If the room is cancelled up to 5 days before date of arrival, no fee will be charged. For a cancellation less than 5 days before the intended visit or in case of a no-show, the full amount due for the stay will be charged.

Cancellation policy for group bookings

A group booking is a booking for four or more rooms. To secure a group booking we require at the time of making the reservation, a non-refundable deposit of 20% of the total cost of the booking. This deposit will be deducted from your total account, which will be payable the evening before your departure. Credit card details will be required at the time of booking. If the booking or a part of the booking is cancelled 21 days or less before the intended visit 100% of the cost (less the deposit) for the total stay will be charged to your card. Due to the size of our accommodation/breakfast room, Henrietta House reserve the right to refuse reservations of 6 or more rooms.