Hotel Imperial Munich

Allgemeine Geschäftsbedingungen (AGB)

These are our general reservation terms and cancellation policy that apply unless otherwise agreed with the hotel or stated in the reservation confirmation.

Reservations and cancellation policy

1.Non-guaranteed /standard/ reservation
The room will be reserved for your arrival until no later than 18:00 local time on the day of arrival, unless you haven’t agreed on late arrival. After 18:00 the hotel has the right to sell the room to another customer if needed. There is no prepayment requiered.
The reservation can be cancelled without charges at latest by 18:00 on the day of arrival.

2.Guaranteed /hot deal &long stay/ reservation
100% prepayment is required to confirm the reservation.
If the room you are booking is labeled as "hot deal, non refundable, non cancellable" or similar, all cancellations will incur a 90% charge, regardless of the date in which the cancellation is requested.

3. There are no refunds for early check outs and “no shows”.
If the number of guests on your reservation is reduced once the reservation is paid it is up to the hotel to determine applicable refunds or penalties.

4. Any changes to your reservation are subject to availability.

5. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.

6. There are no refunds or credits issued due to bad weather.

7. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Arrival and departure

The hotel room will be at your disposal from 15:00 on the day of arrival. Check-out on the day of departure by 11:00.

1.Non-guaranteed /standard/ reservation
The room will be reserved for your arrival until no later than 18:00 local time on the day of arrival, unless you haven’t agreed on late arrival. After 18:00 the hotel has the right to sell the room to another customer if needed. There is no prepayment requiered.
The reservation can be cancelled without charges at latest by 18:00 on the day of arrival.

2.Guaranteed /hot deal &long stay/ reservation
100% prepayment is required to confirm the reservation.
If the room you are booking is labeled as "hot deal, non refundable, non cancellable" or similar, all cancellations will incur a 90% charge, regardless of the date in which the cancellation is requested.